Privacy Policy – TLC 911 (Pty) LTD
Effective Date: 28 May 2025

TLC 911 (Pty) LTD ("we", "us", or "our") is committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA).

1. Information We Collect
We may collect the following personal information:
- Name and surname
- Contact details (phone number, email)
- Address or location (for service delivery)
- Any other information voluntarily provided through our contact forms or email

2. How We Use Your Information
We use your personal information to:
- Respond to enquiries
- Provide plumbing and maintenance services
- Issue invoices or quotations
- Schedule and coordinate appointments
- Comply with legal obligations

3. Disclosure of Information
We do not share your information with third parties unless:
- Required by law
- Necessary for fulfilling your service (e.g. subcontractors)
- Payments are not completed and we require a debt collector/lawyer to assist in collections of outstanding monies.

4. Security of Information
We take reasonable steps to protect your personal data using secure platforms and processes.

5. Your Rights
You may request access, correction, or deletion of your personal information by contacting us at:
info@tlc911.co.za | 0829-911-911

CONTACT US

At TLC 911, we prioritize your needs with 24/7 emergency property repairs. Reach out for fast, reliable service in Gauteng and surrounding regions. We're here to help!