POPIA WEBSITE COMPLIANCE STATEMENT
TLC 911 (Pty) LTD

This statement sets out how TLC 911 (Pty) LTD ensures compliance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) in relation to its website and online interactions.

1. Introduction
TLC 911 (Pty) LTD respects your right to privacy and is committed to protecting the personal information that you share with us through our website.

2. Personal Information Collected
We may collect and process the following types of personal information:
- Name and contact information (email, phone number)
- Location and address (if submitted for service requests)
- Device and browser data (via cookies)
- Any other information voluntarily provided via forms or emails

3. Purpose of Collection
Personal information is collected for the following purposes:
- To respond to online enquiries or service requests
- To provide plumbing and maintenance services
- To process bookings and communicate with clients
- To comply with legal and regulatory obligations
- For analytical purposes and to improve website performance

4. Lawful Basis
TLC 911 (Pty) LTD collects and processes personal information in accordance with lawful bases outlined in POPIA, including consent, contract performance, legal obligation, and legitimate interest.

5. Security Safeguards
We have implemented appropriate technical and organizational measures to protect personal information against loss, unauthorized access, alteration, or disclosure.

6. Sharing of Personal Information
We do not share personal information with third parties except where required by law or with trusted service providers who assist in operating our website and services under strict confidentiality agreements.

7. Data Subject Rights
You have the right to:
- Access your personal information
- Correct or delete your data
- Object to processing
- Withdraw consent
- Lodge a complaint with the Information Regulator

8. Use of Cookies
Our website uses cookies to enhance user experience and collect usage data. By using our website, you consent to our use of cookies as outlined in our Cookie Policy.

9. Changes to This Statement
We may update this POPIA compliance statement periodically. Updates will be posted on our website.

10. Contact Information
If you have any questions or concerns regarding this statement or your personal information, please contact us at:
Email: info@tlc911.co.za
Phone: 0829-911-911

Effective Date: 29 May 2025

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At TLC 911, we prioritize your needs with 24/7 emergency property repairs. Reach out for fast, reliable service in Gauteng and surrounding regions. We're here to help!